We have a 60-day refund policy, which means you have 60 days after receiving your item to request a refund. 

Not only will we refund your item, but we will issue you a 110% refund as our way of saying thank you for giving us a try.

When you receive your order, please inspect it carefully to verify that all the items meet your expectations. If, for some reason, you are not completely satisfied with your purchase we will issue your refund.

To start the refund process, you can contact us at support@purehealers.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.